The Exchange Troubleshooting Assistant (EXTRA) was first introduced with Exchange 2003 as a separate download. Since Exchange 2007 it has been integrated with the product.
In Exchange 2007, The EXTRA tool is used as the basis for a number of tasks. The database tools, Mail Flow Troubleshooter, Message Tracking and Performance Troubleshooter all use EXTRA as their underlying basis.
Accessing the Troubleshooting Assistant.
It is important that you use the correct version for your version of Exchange. Using the Exchange 2003 tool against Exchange 2007 is going to give you false results.
For Exchange 2007, there is nothing to download. It is built in. You can access it in one of three ways.
- Through the Exchange Management Console
Each task for the tool has its own shortcut, and can be accessed through the management console in the tool box:
- You can run the tool itself and then select which task you want to do. Use the following command for that:
- If you know which tool you want to use, then you can start the EXTRA tool straight in to that. Click Start, Run and copy the relevant command in to the box:
Database Recovery Management
Database Troubleshooter
Mail Flow Troubleshooter
Message Tracking
Performance Troubleshooter
Using the Troubleshooting Tool
Each tool has its own instructions, which you should follow and then review the advice given. It may well link to Technet Articles which will provide further information on the issue.
Exchange 2007 Home Page - Site Home Page
Last Page Update: 24/04/2011
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