When Exchange ActiveSync (EAS) isn't working correctly, it can be a pain to troubleshoot as all you get are cryptic error codes.
Major things to check...
Incompatibilities
The ActiveSync push only works over a mobile phone connection, so if you are trying to see the feature work over a wireless or wired network connection, you will not. Regular initiated sync should work over the wireless connection though.
Windows Mobile prior to version 6 is not universally compatible with wildcard SSL certificates, so if you have one of those you will need to change it for a named host certificate for maximum compatibility.
Certificate Prompts
Browse to https://servername.example.com/owa where servername.example.com is the name on the certificate.
If you get a certificate prompt, then that will cause EAS to fail, as it cannot handle the certificate prompt. Ideally you should be deploying this feature with a purchased certificate, but if you do need to use a certificate that isn't trusted by one of the built in root certificates, or need to import your own root certificate, then the certificate will need to be installed on to the device - see our instructions elsewhere on this site.
Authentication Settings
If you suspect that the authentication settings are not correct on Exchange 2007, then simply recreate the virtual directory.
First, delete the existing directory using the Exchange Management Console (where EXCH01 is the name of the server).
If you aren't sure of the identity of the ActiveSync directory, as the command must be exact, then use the following command to show how Exchange sees the virtual directory:
Then create a new one:
External Sites
Error Codes List: http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
Microsoft Test Site: https://testexchangeconnectivity.com
2007 Home Page - Site Home Page
Last Page Update: 19/02/2011
| More Content from Sembee Ltd. | ||
| Resources on exchange.sembee.info | Other Sites | Sembee Ltd. |
| Microsoft Exchange 2003 | Command Prompt Getting Started Guide | Microsoft Exchange Consultancy |
| Microsoft Exchange 2007 | Login Scripts | Director's Blog |
| Microsoft Exchange 2010 | MS Exchange Resources | |
| Microsoft Outlook | Knowledge Base search | |
| Exchange Networking Tasks | Recovery of MS Office content from Temp Files | |
| Amazon Store | Troubleshoot the Automatic Updates Client | |
| UK ISP Status Pages | ||
| © Sembee Ltd. 1998 - 2011. | ||
| Reproduction of any content on this web site is prohibited without express written consent. Use of this web site is subject to our terms and conditions. All trademarks and registered trademarks are property of their respective owners. This site is not endorsed or recommended by any company or organisation mentioned within and is to provide guidance only and as such we cannot be held responsible for any consequences of following the advice given.
Sembee Ltd. is registered in England and Wales at 33 Scrivens Mead, Thatcham, Berkshire, RG19 4FQ. | ||