If you have a specific machine for Outlook Web Access, you may want users to go to http://mail.example.com instead of http://mail.example.com/exchange/ . This is a simple change to the default web site on the machine that is hosting OWA.
It is more effective when used with Forms Based Authentication, as the users get a web page immediately - and without any authentication prompts - providing a level of confirmation that they have hit the correct address.
For Windows 2008, 2008 R2 and Exchange 2007 and 2010 see this page instead.
The screenshot below shows a complete configuration.
Fig 1: Screenshot - Default Web Site configured for OWA to be the default home page - Windows 2000/2003
If you want to do a similar trick with Outlook Mobile Access, then you will have to customise the forms based login page or modify the default.asp file in the root of the web site to detect and redirect depending on which device is accessing the site.
Outlook Web Access Redirect Pages: http://exchange.sembee.info/2003/owa/redirectpages.asp
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